Refund policy
All purchases bought post the 26th November are valid for return until the 14th January 2025.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us at hello@bonbonjewelleryclub.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The cost of the return shipping will be deducted from the refund.
You can always contact us for any return question at hello@bonbonjewelleryclub.com
All international sales are final and orders cannot be refunded.
Customised orders cannot be returned.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
Exchanges
E-mail us to arrange an exchange.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Bon Bon Jewellery Club - Company No - 13148841